The owner of the online store www.vanaajamaja.ee/pood (hereinafter referred to as the online store) is NGO Vanaajamaja (registry code 80030854), located at Lasteaia tee 14, Mooste, Põlvamaa.
Validity of contract of sale, product and price information
The conditions of sale apply to purchases of goods from the online store. The prices of the products sold in the online store are indicated next to the products. All the prices include VAT. Shipping fee is added to the price. The shipping cost depends on the location of the purchaser and the shipping method. Product information is provided immediately adjacent to the product in the online store.
Placing an order
Add the desired products to your shopping basket. Fill in all of the required fields and choose the most suitable shipping method to complete the order. Once you have placed an order, you will get an automatic order confirmation to your e-mail address. When the order confirmation has not arrived within 1 hour after the placement of the order, please contact firstname.lastname@example.org. The order confirmation includes all the details necessary for payment – the variety of products and the prices, the shipping address and the bank account number of MTÜ Vanaajamaja where the payment can be made.
The contract enters into force when the amount payable is transferred to the bank account of the online store. If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.
Goods are shipped:
- inside Estonia via SmartPOST or Omniva parcel machines;
- to the rest of the world via the services of Omniva to your local post office.
The purchaser bears the shipping cost and the respective price information is displayed next to the shipping method and in the confirmation letter sent by e-mail.
All shipments within Estonia generally arrive at the destination specified by the purchaser within 2-5 business days of the date of entry into force of the contract of sale. All shipments outside of Estonia, depending on the destination, will generally arrive within 3-14 business days.
Right of withdrawal
After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days.
The right of withdrawal does not apply if the purchaser is a legal person.
To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics and functioning of the goods in the same way you would be allowed to test the goods in an actual store.
If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods.
To return the goods, you must submit a declaration of withdrawal to the e-mail address: email@example.com within 14 days of receiving the goods.
The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).
If the goods have arrived via the Omniva or SmartPOST parcel machine, then the purchaser can return the goods in original packaging within 14 calendar days to the same parcel machine, using the withdrawal code from the SMS or e-mail that informed the arrival of the parcel.
The purchaser must return the goods within 14 calendar days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period. Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.
The online store has the right to refuse to make the refund until the goods being returned are received.
The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the purchaser.
The purchaser has the right to turn to the online store of the occurrence of a defect by e-mailing to firstname.lastname@example.org or calling: 56658117.
If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale.
The online store will respond to the consumer´s complaint in written form or in a form, which enables written reproduction within 14 days.
Direct marketing and processing of personal data
The online store only uses the personal data entered by the purchaser (including name, phone number, address, e-mail and bank details) for processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods.
Settlement of disputes
All complaints made by a purchaser about the online store must be e-mailed to email@example.com. If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. You can review the procedural rules and submit a complaint here. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. Resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser.
A purchaser may also turn to the dispute resolution bodies of the European Union.